Customer Service Specialist (E-Commerce)

Location: Minneapolis, MN
Schedule: Sunday-Thursday, 8:00 AM-5:00 PM
Pay: $21.63/hour
Duration: Contract assignment through February with potential for extension based on business needs

About the Opportunity

We are seeking a Customer Service Specialist to join a growing e-commerce team supporting customers across the United States. This role is ideal for someone who enjoys helping customers, solving problems, and delivering a positive customer experience through phone, email, and chat interactions.

The office offers a collaborative team environment, modern workspace, paid parking, and a pet-friendly atmosphere.

Responsibilities

• Respond to customer inquiries via email, chat, and phone
• Provide order status updates and assist customers with purchases
• Answer product and website-related questions
• Resolve customer concerns and complaints with professionalism and empathy
• Track shipments and communicate with shipping carriers
• Process returns, issue refunds, and provide shipping labels
• Document customer interactions and resolutions within company systems
• Collaborate with team members to identify trends and process improvements
• Support additional customer service and administrative tasks as needed

Qualifications

• Previous business-to-consumer (B2C) customer service experience required
• E-commerce customer service experience preferred
• Experience with ticketing platforms such as Zendesk is a plus
• Strong written and verbal communication skills
• Excellent problem-solving and customer service abilities
• Ability to work independently and as part of a team
• Comfortable learning and communicating product information
• Comfortable working in a pet-friendly office environment

What We Offer

• Competitive pay at $21.63/hour
• Paid parking
• Modern office environment in Minneapolis
• Opportunity to gain experience with a growing e-commerce operation
• Potential for assignment extension or future long-term opportunities based on business needs

Interested candidates should have strong attendance, a customer-focused mindset, and the ability to commit to the duration of the assignment.